Support

Shipping & Delivery

Hawaii Papaya is shipped via FedEx, leaving Hawaii on Tuesdays. Orders must be received on the Friday before shipment the following week, by 6:00 pm PST. If orders are received after 6:00pm, they will miss the next Tuesday shipment and be shipped the following week. Thank you for your understanding.


Shipping via FedEx requires a physical address. Papaya cannot be shipped to PO Boxes.  FREE shipping is included.  FedEx 2nd Day Air- Please note that orders are delivered within one day to most addresses west of the Rockies.  It takes two days for deliveries from Hawaii to most other states( Thursday delivery).

You will receive an email with FedEx tracking information prior to shipment and can use this information to track and customize instructions for your papaya order.

As soon as you receive your FedEx tracking information it is your responsibility to get in touch with FedEx for any shipping notes, including but not limited to: building codes, delivery times, where to leave the package, to call once delivered, etc. If you would like to include shipping notes, contact FedEx.


Papaya boxes do not include shipping invoices. There is no method to alert a recipient about whom the papaya is from. IF YOUR ORDER IS A GIFT (and you would like your recipient to know it is from you), PLEASE BE IN TOUCH WITH THEM.
Also we recommend using FedEx Delivery Management tools to track your
package, communicate details, such as gate codes, with the driver, or hold your package for pickup. Please visit FedEx for details.

About our fruit

HawaiiPapayaDirect works with small family owned and operated farms on the slopes of Mauna Loa on the Big Island of Hawaii.

We have been growing and packing papaya fruit since 2007.  

We pick, pack and ship our fruit with care to ensure the freshest quality. 

All our fresh fruit is sold by the case and cannot be mixed with other fruit within the case due to export regulations.

 

Contact Information

For the fastest response, please email us at info@hawaiipapayadirect.com. 

We can also be reached at 808.895.0154. We have limited office hours, but will return calls as promptly as possible.