FAQ

  • When are papayas shipped from Hawaii? 
    Papayas are shipped once per week to assure fresh arrivals in the US Mainland, on Tuesday of each week.

  • What is the cut-off time for orders for next week delivery?  Saturday night is the cut-off deadline for orders to be processed for delivery for the following week.

  • How are they shipped?
    Papayas are hand picked and carefully packed every Monday and shipped on Tuesday via FedEx 2nd day air to any street address in the USA (No PO Boxes). Your box or gift box of papayas will arrive by Thursday or Friday (a FedEx tracking number will be sent via email once the FedEx facility in Hilo scans it into the FedEx system- by 12 noon in Hawaii which is by 5:00 or 6:00 pm on the east coast- depending on daylight savings). *Due to Covid, FedEx doesn't provide a delivery guarantee. 

  • Can I apply more than one discount code?  No, only one discount code may be used per order. Discount codes are entered at checkout.

  • Where can orders be shipped?  Unfortunately, at this time, we can only ship to any street address in the USA.  We cannot ship internationally or to PO Boxes.

  • How can I cancel a subscription?  You can cancel a subscription any time by sending an email to info@hawaiipapayadirect.com or by going to the link to your subscription provided in the original subscription confirmation email. Cancellation must be made prior to your card being charged for the next shipment.

  • When is my credit card charged for a subscription?  Your credit card is only charged for one shipment at a time and includes the 10% savings on each shipment. The card is charged at the time of your original subscription and then charged again automatically either 7 days, 14 days or 30 days after your original order date depending on the frequency of your subscription selected. 
  • Will all our papaya arrive ready to eat? 
    Not necessarily. We pick the ripest fruit we can, but it takes several days before it may be ready to eat. Not all fruit matures at the same rate and seasonality does affect the rate of ripening. Please click our tab labeled "About Hawaii Papaya" to know when to eat and how to handle papaya.

  • When to refrigerate papaya
    Just like a banana, papaya is best when not too green and not too ripe. The PERFECT papaya is eaten at 3/4 yellow and gives slightly to a gentle squeeze.
    We harvest and ship our papayas at 1/4 to 1/2 color change. They will continue to ripen and become fully yellow when left out at room temperature. Leave them out at ambient room temperatures and do not refrigerate before they reach 3/4 yellow. At this stage, papaya can be refrigerated and will keep their perfect taste and texture for up to ten days.